Refund, Cancellation & Return Policy

Last Updated: February 22, 2026

At Universal Languages and Skill Assessment Institute (ULSAI), we strive to provide transparent and fair policies regarding refunds, cancellations, and returns. Please read this policy carefully before making any payment.

1. Refund Policy

1.1 Eligible Refund Scenarios

Partial or full refunds may be considered in the following circumstances:

• Technical Error: If you were charged multiple times due to a technical error or system malfunction
• Payment Gateway Error: If payment was deducted but registration was not completed due to gateway failure
• Examination Cancellation by ULSAI: If the examination is canceled or postponed indefinitely by ULSAI or regulatory authorities
• Duplicate Registration: If you accidentally registered twice for the same examination level
• Registration Rejection: If your registration is rejected by ULSAI due to eligibility issues discovered before payment confirmation
• Medical Emergency: In case of serious medical emergencies with valid medical certificates (subject to approval)

1.2 Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• Change of mind after successful registration and payment
• Failure to appear for the examination on the scheduled date
• Incorrect personal information provided during registration (applicant's responsibility)
• Failure to bring required identification documents on exam day
• Disqualification due to violation of examination rules
• Request for exam level change after payment
• Request for refund within 48 hours of the scheduled examination date
• Poor performance or dissatisfaction with examination results

1.3 Refund Processing Time

1.4 Refund Amount

• Full Refund: 100% of the registration fee (minus payment gateway charges)
• Partial Refund: May apply in certain cases, with administrative charges deducted
• Payment Gateway Charges: Transaction fees (typically 2-3%) are non-refundable and borne by the applicant
• Bank Transfer Charges: Any bank transfer fees for refund processing will be deducted from the refund amount

2. Cancellation Policy

2.1 Cancellation by Applicant

• Before Payment: You can cancel your registration at any time before payment without any charges
• After Payment: Cancellations are generally not permitted after successful payment. Refund eligibility will be determined based on Section 1.1
• Timeline: Cancellation requests must be submitted at least 15 days before the scheduled examination date
• Process: Submit a written cancellation request via email to nat.dhaka@ulsai.com.bd with your registration details

2.2 Cancellation by ULSAI

• ULSAI reserves the right to cancel any registration due to:
  • Fraudulent information or documents
  • Violation of terms and conditions
  • Insufficient number of candidates
  • Force majeure events (natural disasters, pandemics, government restrictions)
• In such cases, applicants will be notified via email and phone
• Full refund will be processed for cancellations initiated by ULSAI (except in cases of fraud or misconduct)

2.3 Examination Postponement

• If an examination is postponed, your registration will automatically be transferred to the new date
• No refunds will be provided for postponements
• If you cannot attend the rescheduled date, you may request cancellation subject to the refund policy

3. Return Policy

As ULSAI provides examination services and not physical products, a traditional "return" policy does not apply. However, the following conditions are applicable:

• Study Materials: If you purchase any study materials separately, returns are accepted within 7 days of purchase if the materials are unopened and in original condition
• Digital Services: Digital downloads and online services are non-returnable once accessed
• Certificates: Once issued, examination certificates cannot be returned or refunded

4. How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Written Request:
   • Email: nat.dhaka@ulsai.com.bd
   • Subject Line: "Refund Request - [Your Registration Number]"
   • Include: Full name, registration number, payment transaction ID, reason for refund, and supporting documents
2. Provide Supporting Documents:
   • Payment receipt/invoice
   • Registration confirmation email
   • Medical certificates (if applicable)
   • Any other relevant documentation
3. Wait for Review:
   • Our team will review your request within 3-5 business days
   • You will receive an email notification about the approval or rejection
4. Refund Processing:
   • If approved, refund will be processed within 7-10 working days
   • Refund will be credited to the original payment method

5. Refund Method

• Credit/Debit Card Payments: Refund will be credited back to the original card
• Bank Transfer Payments: Refund will be transferred to the bank account you provide
• Mobile Banking: Refund will be sent to the original mobile banking account
• Cash Payments: Refunds for cash payments will be processed via bank transfer only (you must provide bank account details)

6. Exceptions and Special Circumstances

• Force Majeure: In cases of natural disasters, pandemics, war, or government-imposed restrictions, ULSAI may offer full refunds or exam rescheduling
• Venue Change: If the examination venue is changed significantly (different city), applicants may request cancellation with full refund
• Bereavement: In case of immediate family member's death, refunds may be considered with proper documentation

7. Dispute Resolution

If you disagree with a refund decision, you may:

• Submit an appeal within 15 days of the refund decision
• Provide additional documentation to support your case
• Request a review by senior management
• The final decision of ULSAI management shall be binding

8. Policy Updates

ULSAI reserves the right to modify this refund and cancellation policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Information

For refund and cancellation inquiries, please contact us:

10. Acknowledgment

By completing your registration and payment, you acknowledge that you have read, understood, and agree to this Refund, Cancellation & Return Policy. Please ensure you understand the terms before proceeding with payment.