Privacy Policy

Last Updated: February 22, 2026

At Universal Languages and Skill Assessment Institute (ULSAI), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ulsai.com.bd and use our services.

1. Information We Collect

1.1 Personal Information

When you register for NAT-TEST or use our services, we collect the following information:

• Full name (as per identification documents)
• Date of birth
• Gender
• Nationality
• Email address
• Phone number
• Residential address
• Photograph
• Identification documents (passport, NID, birth certificate, etc.)
• Exam level preference
• Training center preference (if applicable)

1.2 Payment Information

• Transaction details
• Payment method information (processed securely through SSLCommerz)
• Bank transfer details (account holder name, transaction ID)
• Payment status and history

1.3 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use your personal information for the following purposes:

• To process your registration for NAT-TEST examinations
• To verify your identity and eligibility for examination
• To process payments and issue receipts
• To communicate examination schedules, venues, and results
• To send important notices and updates regarding your registration
• To maintain examination records as required by regulatory authorities
• To improve our website and services
• To prevent fraud and ensure security
• To comply with legal obligations and regulatory requirements
• To respond to your inquiries and provide customer support

3. Information Sharing and Disclosure

3.1 We May Share Your Information With:

• Examination Authorities: Your information may be shared with NAT-TEST global headquarters and regulatory bodies for examination administration and certification purposes.
• Payment Processors: We use SSLCommerz for secure payment processing. Your payment information is processed in accordance with their privacy policies.
• Government Authorities: When required by law, court order, or government regulations.
• Service Providers: Third-party vendors who assist us in operating our website and conducting our business, under strict confidentiality agreements.

3.2 We Will NOT:

• Sell, trade, or rent your personal information to third parties for marketing purposes
• Share your information with third parties for their independent use without your explicit consent
• Use your information for purposes other than those stated in this policy without your consent

4. Third-Party Advertisements

ULSAI does not allow third-party advertisements on our website. We do not permit any third-party advertising networks to collect information about your browsing activity on our website for advertising purposes.

Note: If you encounter any third-party advertisements on this website, please report them to us immediately as they are unauthorized and may be harmful.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment gateway integration (SSLCommerz)
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure data storage and backup systems
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Examination records are typically retained for:

• Active registration data: Until examination completion and result announcement
• Historical records: As required by examination regulatory authorities (typically 5-7 years)
• Payment records: As required by tax and financial regulations (typically 7 years)

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information held by us
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your information, subject to legal retention requirements
• Objection: You can object to certain types of processing of your information
• Data Portability: You can request a copy of your information in a structured, commonly used format
• Withdrawal of Consent: You can withdraw consent for optional data processing at any time

To exercise these rights, please contact us using the information provided in Section 12.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and security (login sessions, payment processing)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website to improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For applicants between 13-18 years of age, we require parental consent for registration and data processing.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Bangladesh, particularly for examination certification purposes. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

13. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.